Frequently Asked Questions
Everything you need to know about your VIBAe experience.
What makes VIBAe footwear unique?
Our footwear is designed with a focus on ergonomic comfort, utilizing high-quality natural materials and a signature footbed that molds to your foot for a custom-like fit.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to start your exchange or refund process.
How do I find my correct size?
We provide a detailed sizing guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Are your products sustainably made?
Sustainability is at our core. We use eco-friendly materials such as vegetable-tanned leathers, organic linens, and recycled rubber outsoles whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.